Help
FAQ
Getting started
Sign up, open Channels, paste a Twitch or TikTok link. After the broadcast ends, the recording appears in Library — play it or download the mp4
Dashboard and limits
The dashboard shows storage usage and plan limits. Retention days and max quality come from your current plan
Notifications
In-app events appear under Notifications (live recording, ready files, expiring retention)
Transcript search
Keyword search inside streams is not available yet. Today you watch and download the mp4
How is StreamSniper different from Twitch VOD?
Twitch VOD is optional for the streamer. We record the live and keep your own mp4 even if VOD is off or deleted.
Which platforms are recorded today?
Twitch and TikTok. Other platforms will appear later.
How long are recordings stored?
Free 7 days, Premium 30 days, Pro 60 days — all at 1080p.
Do I need the streamer’s account?
No. A public channel URL and your StreamSniper login are enough.
Can I search inside a stream by spoken words?
No. Transcript search is not available yet.
How do I save a stream the streamer did not save?
Add a public Twitch or TikTok URL in Channels. When they go live, we write an mp4 to Library — even with VOD off.
Can I save lives from other platforms too?
Twitch and TikTok are available now. Other platforms will appear later.
How does the archive and storage work?
Each finished live is an mp4 in Library. Free 10 GB / 7 days; Premium 300 GB / 30 days; Pro 1 TB / 60 days.
Do you transcribe streams?
No. Transcription is not available yet.
Can I download the recording?
Premium and Pro: yes, mp4 from Library. Free: watch in the browser only.
What if the streamer deletes the VOD later?
Your Library copy stays until your plan’s retention ends. Platform VOD delete does not remove it.
Do I need the streamer to log in?
No. Public URL only — you never get their password.
Need more detail?
See the Guide or contact Support